Delivery and Payment
Shipping & Handling
Delivery charge is £3.95. Orders under £12.95 are sent Royal Mail Second Class Signed For. Orders over £12.95 are sent via APC on a next day service. Orders of over £60.00 will be delivered free of charge. If you are located abroad or in a remote mainland area then this may take longer.
For deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles or Highlands - orders under 2kg will be sent via Royal Mail Second Class Signed For, orders over 2kg please contact us.
Payment Method
Payments are made using our secure credit card facility powered by Stripe. Subject to the other provisions of these Terms, the company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Requests by a Customer for cancellation or amendment of any order or for the rescheduling of delivery will only be considered by the Company in writing and shall be subject to the written acceptance of the Company or if cancelled or rescheduled at the request of the customer, then the customer shall idemnify the Company against all loss costs (including the cost of labour and overheads incurred), damages, charges and expenses arising out of the order and cancellation.
Back Orders
If any of items you order are not in stock, you will be contacted. You then have the option to have the product placed on back order, to choose another product or to cancel your order.
Wholesale Trade Account
If you are interested in opening a wholesale trade account please contact us for more details on 01200 442270 or fill in the form on the Wholesale page.
Tax Charges
All orders made from the UK are subject to the prevailing rate of VAT on all vatable items. Please note that Tea and Coffee is 0% (zero) rated.
Returns Policy
The buyer must return all unwanted goods within 14 days of the delivery date. The buyer shall pay the cost of returning the goods. If the company receives a valid reason for the return of goods, then the Company will credit the Buyer for cost of returning the goods.