UntitledUntitledUntitledUntitledUntitledGreat Tastegreatta st eUntitledUntitledUntitledUntitledUntitledflavoured-blends-decaf-icons-1UntitledUntitledUntitledUntitledflavoured-blends-decaf-iconsUntitledUntitledflavoured-blends-decaf-iconsUntitledUntitledUntitled 4organic-iconUntitledUntitled 2UntitledUntitledUntitled
Exchange Coffee logo

Unfortunately, it looks like you are using an unsupported web browser. To view the Exchange Coffee website please use a modern web browser.

More information about updating your browser or finding a new one can be found at Browse Happy

Terms and Conditions

Shipping

Delivery charge is £3.95. Orders of over £60.00 will be delivered free of charge. Orders under £12.95 are sent Royal Mail Second Class Signed For. Orders over £12.95 are sent via DPD on a next day service. If you are located in a remote mainland area then this may take longer.

For deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles or Highlands - orders under 2kg will be sent via Royal Mail Second Class Signed For, orders over 2kg are sent via Hermes.

Payment Method

Payments are made using our secure credit card facility powered by Stripe. Subject to the other provisions of these Terms, the company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Requests by a Customer for cancellation or amendment of any order or for the rescheduling of delivery will only be considered by the Company in writing and shall be subject to the written acceptance of the Company or if cancelled or rescheduled at the request of the customer, then the customer shall idemnify the Company against all loss costs (including the cost of labour and overheads incurred), damages, charges and expenses arising out of the order and cancellation. 

Back Orders

If any of items you order are not in stock, you will be contacted. You then have the option to have the product placed on back order, to choose another product or to cancel your order.

Wholesale Trade Account

If you are interested in opening a wholesale trade account please contact us for more details on 01200 442270 option 1 or fill in the form on the Wholesale page.

Tax Charges

All orders made from the UK are subject to the prevailing rate of VAT on all vatable items. Please note that Tea and Coffee is 0% rated.

Returns Policy

The buyer must return all unwanted goods within 14 days of the delivery date. The buyer shall pay the cost of returning the goods. If the company receives a valid reason for the return of goods, then the Company can credit the Buyer for cost of returning the goods.